Contact center

AWS offers customer service on demand, which makes it easier for companies to manage it:

• Amazon Connect: Amazon Connect is a customer contact center service. Using Amazon Connect, we can quickly set up a customer contact center and scale as per our needs. It also provides metrics and reporting that help to manage customer queries by contacting the right customer care agents.
• Pinpoint: AWS Pinpoint helps to analyze app usage and campaign based on the statistics. It monitors app usage behavior, which users to target and send notifications to, at what time, and so on. It also supports multiple messaging channels, such as push notifications, text messages, or email.
• Simple Email Service (SES): AWS Simple Email Service provides an effective email platform that can be used for sending and receiving emails. We can configure our own domain for email addresses. The infrastructure and maintenance requirements of email servers are costly and complex, so by using SES, we can get rid of infrastructure and maintenance activities.